If it is yellow, has a four-foot neck, spots, and little horns, it is a giraffe.
The Tech Rep monitors product use, systems and processes, troubleshoots, initiates problem solving resolution, and communicates with all levels in both the Transtar and customer organizations.
The position provides customers, sales personnel and end users with product information, technical support, and training.
Ensures company policy, procedures and commitments are maintained in the field with positive results. The goal of this position is to improve customer satisfaction and to improve shop efficiency and yield rates through superior technical support and problem solving.
Record daily activities, including problems, opportunities and open issues. Manage tech support phone line; Respond to customer inquiries on the telephone or e-mail; Administer Transtar Technical Hot Line; Resolve issues over phone, by email or text.
Log all calls, record opportunities for improvement, open issues, problems and follow up in a timely manner. Follow up with customers regularly to move customer satisfaction. Follow up with every No Mix customer to determine customer satisfaction after installation at 2, 6 and 12 weeks to increase sales per No Mix installs.
Assume responsibility for special projects as assigned. Expand technical knowledge and trouble shooting ability. Minimum 2-year technical degree and at least 5 years of experience in a professional body shop and three years of experience in a body shop as a painter.
Technical Knowledge Excellent working knowledge of collision shop equipment, process and procedure Excellent working knowledge of PBE products including repair, refinish and detail Proficient in explaining technical paint and body processes Ability to recommend solutions on PBE user issues.
Ability to investigate and analyze issues using forensic paint and body thinking. Ability to conduct root cause analysis A wide degree of creativity and latitude is expected. Relies on experience and judgment to plan and accomplish goals.
Ability to read, write and comprehend instructions, correspondence, and memos in English Ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals. Must be proficient in Microsoft Office including Outlook, Word, Excel and Power Point Should be proficient with paint mixing room software and equipment scales, etc.
Ability to follow tech service call procedure, meet call metrics and close out tickets. Other Skills Excellent organizational skills, attention to detail and follow through skills. Ability to work in a fast paced environment with changing schedules Requirement: Employees will be required to wear appropriate respirator, attend training and pass evaluation PFT for respirator use.
Safety and Health — able to maintain highest level of personal safety standards at all times. This position has no direct supervisory responsibilities. In the absence of a department supervisor, this position reports to the Director of Training and Technical Services. Ability to read, analyze, and interpret common technical and scientific journals.
Ability to respond to common inquiries or complaints from customers or regulatory agencies. Ability to effectively present information to technical and non-technical personnel including - shop owners, painters, bodymen, jobber personnel, Transtar sales personnel, management and other staff.
Ability to speak, read, and write in Spanish U. S position or French Canadian position is required in some geographic areas.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual must be aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.Decreasing Crime By Increasing Involvement: A Law Enforcement Guidebook For Building practices that is not known to many of Oregon’s communities and citizens.
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